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REVERSAL OF CUSTOMER TRANSACTIONS

Returns:

A return occurs when a Customer returns Products previously purchased from ITFB ("Return").

Supplier shall accept Returns of products and agree to provide Refunds through ITFB for Customers who initiate a Return or a Bank Assisted Dispute, as defined below, that ITFB has approved, either with ITFB, the entity whose brand appears on the Card ("Card Association"), the Card issuing bank, or the depository bank.

Supplier shall have a policy with regard to the return or cancellation of Products ("Supplier's Return Policy"). Supplier's Return Policy shall be clear, complete and accurate, prominently posted on its billing screen and available for review by a Customer prior to the Customer being obligated for a purchase of Products of Supplier.

Unless otherwise agreed upon with ITFB in advance, Supplier's Return Policy shall clearly state that Supplier will not reduce the amount of a Refund by the assessment of a "restocking fee" or a similar fee. The Return Policy shall also clearly state if shipping charges are refundable and whether the Customer is responsible for any applicable return shipping charges.

Refunds:

A refund is the actual reimbursement of the cost of a Product to a Customer regardless of the basis for the reimbursement ("Refund"). ITFB accomplishes the Refund by reversing the amount previously charged to the Customer's Card or account at the Card issuing bank and the appropriate amount is credited to the appropriate Card or account at the Card issuing bank of Customer.

IT Fishbowl Technology Experts will only issue a Refund to the original funding source. For example, an order funded via Credit Card will be issued a Refund to the account for the Card that was used to fund the order. An order funded via PayPal will be issued a Refund to the original PayPal account. If the PayPal account is closed, the Customer should be referred to ITFB for assistance.

Supplier shall have a policy with regard to Refunds ("Supplier's Refund Policy"). Supplier's Refund Policy shall be clear, complete, accurate, and prominently posted on its website and available for review by a Customer prior to the Customer being transferred to ITFB’s website for a purchase of Products of Supplier.

Unless otherwise agreed upon with ITFB in advance, Supplier's Refund Policy shall, at a minimum, indicate that the Supplier will not reduce the amount of a Refund by any fees, such as “restocking fees.” If the Supplier’s Refund Policy clearly states that shipping charges are non-refundable, then Refunds may be reduced by shipping charges.

ITFB may issue a Refund without the prior knowledge or consent of Supplier in any case ITFB deems it appropriate. ITFB will promptly notify Supplier of any Refund and provide Supplier with information regarding the basis for ITFB's determination to issue the Refund.

Supplier's Account will be debited by ITFB in an appropriate amount for all Refunds, regardless of the basis for the Refund.

In the event of a Return or Refund, Supplier agrees to indemnify and hold ITFB harmless from liability and, further, Supplier agrees to immediately pay ITFB an amount equal to all funds ITFB has paid to Customer on behalf of Supplier.

Bank Assisted Disputes:

ITFB, as a merchant for various card associations, is subject to obligations which entitle the Card issuing bank to assess a charge or fee for handling bank assisted Refund activity. ITFB may, in turn, assess a fee to Supplier to cover ITFB's additional expenses which result from bank assisted Refund activity. Such charges are called Dispute Charges and can be found under the Dispute Charges category of Schedule A.

A Bank Assisted Dispute occurs when the Customer or the Card issuing bank disputes the validity of a purchase of Products from ITFB as the card association merchant, or the Card issuing bank initiates a reversal of the purchase, providing the Customer with a credit for the full amount of the Product purchased from ITFB ("Bank Assisted Dispute").

In the event multiple Products are purchased as part of a single transaction, the Customer or the Card issuing bank may initiate a Bank Assisted Dispute for less than all of the Products purchased and the credit granted to the Customer will only be in the amount of the Products for which the Bank Assisted Dispute was initiated.

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